Shipping Info & Policy - UPDATED CV-19

Safety COVID-19: 

(Modified 01/06/20)

Safety is highly valued in these pressing times and we ensure this at our store, currently operating as a delivery centre and collection point for online sales and telephone orders. Our team is maintaining the advised distancing in the workplace, regular washing of hands, hand sanitising and using masks and gloves when required. While answering our customer enquiries, packing and delivering your orders. Some of our team are also working from home.

Local Delivery: Birmingham 10 miles from the store: (Modified 01/06/20)

Thank you for all the support of the Local Same Day Delivery Service introduced during the pandemic to comply with government guidelines, help protect the NHS and take the strain off essential workers at Royal Mail and Courier services. The excellent feedback we received regarding the speed and convenience of this service we offered will mean we will be continuing to offer local delivery, but so we can focus on re-opening the store on Monday 15th June we have made a few modifications to the conditions of the service that come into effect in June.

SAME DAY LOCAL DELIVERY

FREE ON ORDERS £30 - 10 Mile Radius **(Calculated automatically offered only if delivery address is within the local delivery zone)

Our aim is: order before 4:20pm (Monday-Saturday) and get your order the same day! So far we are providing a 100% track record on this service, however we cannot guarantee we can complete every order Same Day during peak periods so we really appreciate it if orders are made earlier in the day to maximise the safety and accuracy of this service. If it happens that an item is unavailable we will contact you before delivery is made to arrange a possible alternative item or make a delivery at a later date. Same Day Deliveries are generally being made between 2pm-8pm depending on the delivery location and route we take. We will require your phone number, may ask you for a safe place or post smaller packages through your letter box to ensure a contactless delivery. All deliveries we make are packed in plain discreet packaging.

PREMIER LOCAL DELIVERY (Less than £30)  - Delivery Within 72 Hours

£4.99 - Under £20

£3.99 - £20 - £30

Select the PREMIER Shipping Rate - We will make a local drop within a 10 mile zone when we are next in your area within 72 hours. This may be same day, the next day or two days later. If we anticipate a delivery will not be possible (Generally if the distance is too far from the store and the order is very small) we will post it out with Royal Mail or a Courier service. We recommend this service for customers that live 5-10 miles from the store.

STANDARD LOCAL DELIVER(Less than £30) - Delivery within 5 Working Days

£2.99 - Under £20

FREE - £20 - £30

Select the STANDARD Shipping Rate - We will make a local drop when we are next in your area. This may be the same day, the next day or two days later. If we anticipate a delivery will not be possible (Generally if the distance is too far from the store and the order is very small) we will post will Royal Mail or a Courier service. If the delivery address is very local to the shop there is a good chance you may even receive your order on the Same or Next day. We recommend selecting this service for customers that live within 5 miles from the store.

Want a local Delivery 10-20 miles from the store?

If 'Local Delivery' for orders over £30 is not offered (by default) you are probably outside the delivery zone but it is possible to get a local delivery 10 Miles+ from the store up to MAX 20 Miles  .. we cannot guarantee it will be the SAME DAY and in some cases it may make more sense for us to ship your order with Royal Mail Special Delivery. Select PREMIUM NEXT DAY SHIPPING at checkout (These rates are shown below and cost less as the order value increases, free £100+)

If it makes sense and we can find a delivery slot for us to personally deliver to your address instead of using Royal Mail Special Delivery, we will do this within 72 hours of your order being placed. If you insist on us making the delivery yourself please write this in the order comments.

UK Shipping Info:

All deliveries we make are packed in plain discreet packaging.

Orders purchased with Standard Shipping will be sent by Hermes or Royal Mail 2nd Class signed for, bulkier orders may be sent with Parcel Force or with an alternative courier. All orders we ship will be supplied with a tracking number and will be fully covered. Note: Based on our local Hermes courier pickup times if Standard shipping orders are completed and paid for before 11am there is a good chance they will arrive with you a day earlier.

Standard Shipping Rates:

Orders Under £20         £2.99 (Maximum)

Orders Over £20            FREE

****NOTE DELAYS MAY BE POSSIBLE DURING CV-19***

Premier Shipping Rates:

Orders purchased with Premier Shipping will be sent by Royal Mail 1st Class Recorded Delivery and larger orders may be sent with Parcel Force 24 / 48 or with an alternative courier. All orders we ship will be supplied with a tracking number and be fully insured. UK Orders completed and paid for before 3pm are usually posted the same day with Premier Shipping should arrive with you within 1-2 working days. We must have all orders packed and ready before 4pm to get the deliveries out, so if you can help it, help us and order as early as possible.

Orders Under £20         £4.99

Orders £20-£29.99       £3.99

Orders £30-£39.99       £2.99

Orders £40-£49.99       £1.99

Orders Over £50            FREE

***NOTE DELAYS MAY BE POSSIBLE DURING CV-19***

PREMIUM NEXT DAY SHIPPING

Orders purchased with Premium Next Day will be sent by Royal Mail Special Delivery and larger orders may be sent with Parcel Force 24 or with an alternative courier. All orders we ship will be supplied with a tracking number and be fully insured. Our aim is ship all PREMIUM NEXT DAY orders placed and paid for before 3pm Monday - Friday to arrive the next working day providing all items are in stock. We must have all orders packed and ready before 4pm to achieve this target we meet 99/100 times, so if you can help it, help us and order as early as possible.

Orders Under £20         £8.50

Orders £20-£29.99       £7.50

Orders £30-£39.99       £6.50

Orders £40-£49.99       £5.50

Orders £50-£59.99       £4.50

Orders £60-£74.99       £3.50

Orders £75-£99.99       £2.50

Orders Over £100          FREE

^^Recommended Service for FASTEST DELIVERY^^**NOTE DELAYS MAY BE POSSIBLE DURING CV-19***

Working Days described are Monday - Friday, although when possible orders will be shipped or delivered on Saturdays. No UK deliveries will be made on Sundays or Public Holidays and these do not count as delivery days. We may still be able to make local deliveries on Sundays when possible.

PREMIUM SATURDAY SHIPPING 

If you require Guaranteed Special Delivery Saturday before 1pm, usually If you have missed the 3pm cut off for Thursday and it is before 3pm Friday this may be the service you require. The premium Saturday prices are as follows:

Orders Under £20         £12.50

Orders £20-£39.99       £10.00

Orders £40-£59.99       £8.00

Orders £60-£99.99       £6.00

Orders £100+               £4.50

 

Europe Shipping Rates:

All deliveries we make are packed in plain discreet packaging.

Standard Europe Shipping (3-10 Days)     Up to 2 kg                      £5.99

Tracked & Insured Europe (3-10 Days)      Up to 2 kg                      £11.99

Express Europe Insured (1-5 Days)           Up to 25 kg                      £19.99

 

Standard Europe Over £99 (3-10 Days)   Over £99.00                     Free

Europe Tracked & Insured Orders Over £175 (3-10 Days)
£175.00 and up                                                                                           Free

 

Shipping Costs Worldwide:

All deliveries we make are packed in plain discreet packaging.

World Tracked & Insured (5-25 Days)               Up to 2 kg               £14.99

World Tracked & Insured Heavy (5-25 Days)     2 - 25 kg               £49.99