Shipping Info & Policy - UPDATED CV-19

UK DELIVERY ONLY UNTIL FURTHER NOTICE

FAQ: All deliveries are sent in PLAIN DISCREET packaging.

**UPDATE July 17th 2021 - While UK Shipping options are operating as normal (with occasional delays) regretfully we have suspended all International shipping options until further notice.

Our store in Birmingham, England is back open for customer store visits. From July 19th the wearing of masks in store will become optional. Some of our team and customers may prefer to wear a mask while in the store so please respect this personal choice. To protect our community please do not visit the store if you have tested positive for CV-19 or you are self isolating. 

UK SHIPPING RATES:

STANDARD Shipping Info and Rates:

Orders purchased with Standard Shipping will be sent by Hermes or Royal Mail 2nd Class signed for, heavy/bulky orders may be sent with an alternative courier. All orders we ship will be supplied with a tracking number and will be covered to their value. Orders placed and paid for with Standard Shipping before 10am Monday-Saturday are usually packed and shipped the same day and we will always attempt to despatch orders placed and paid before 1pm Monday-Friday the same day. Royal Mail deliver parcels Mon-Sat, Hermes deliver 7 days a week.

Orders Under £10.     £3.99

Orders Under £20.     £2.99

Orders Under £30.     £1.99 (Max)

Orders Over £30.        FREE

Orders Over £60.       Qualify for faster shipping

**SHIPPING DELAYS ARE ALWAYS POSSIBLE**

 

PREMIER Shipping Info & Rates:

Orders purchased with the Premier Shipping Upgrade will be sent by Royal Mail Tracked 48, Hermes Next Day or with an alternative courier. This is not guaranteed next day shipping. All orders we ship will be supplied with comprehensive tracking information and will be covered to their value. 

Bigger, delicate and heavier items such a large delicate glassware will need special protective packaging, these orders may take up to 2 days longer for us to prepare and so we can ensure the safe transit of your purchase so please allow us extra time to prepare these items.

Regular size orders placed and paid for with Premier Shipping before 3pm Monday-Friday (10am Saturday) are usually packed and shipped the same day and we will always attempt to despatch orders placed and paid before 5pm Monday-Friday the same day. 

Orders Under £10.      £5.99

Orders Under £20.      £4.99

Orders Under £30.      £3.99

Orders Under £40.      £2.99

Orders Under £60.      £1.99

Orders Over £60.        FREE

**SHIPPING DELAYS ARE UNLIKELY BUT ALWAYS POSSIBLE**

 

EXPRESS Shipping Info & Rates:

Most regular sized orders purchased with Express Shipping will be sent with Royal Mail Tracked 24*. This service usually delivers next day Monday-Saturday to most parts of the UK. All orders we ship will be supplied with comprehensive tracking information and will be covered to their value. 

*Offshore islands and remote parts of mainland UK may take 2 days. Orders containing lighters shipping to Offshore Islands, NI, Scotland, North East England and Scottish Borders and the South West may need to be shipped with an alternative courier and may take 1 day longer.

Bigger, delicate and heavier items such a large delicate glassware will need special protective packaging, these orders may take up to 1 day longer for us to prepare and so we can ensure the safe transit of your purchase so please allow us extra time to prepare these items.

Regular size orders placed and paid for with Express Shipping before 5pm Monday-Friday (11am Saturday) will be fast tracked and are usually packed and shipped the same day. If you miss the 5pm cut off we will attempt to despatch orders placed and paid before 6pm Monday-Friday the same day. 

Orders Under £10.      £7.95

Orders Under £20.      £6.95

Orders Under £30.      £5.95

Orders Under £40.      £4.95

Orders Under £60.      £2.95

Orders Under £150.     £1.95

Orders Over £150.      FREE

**SHIPPING DELAYS ARE UNLIKELY BUT ALWAYS POSSIBLE**

 

PREMIUM NEXT DAY Shipping Info & Rates:

Premium Next Day are usually sent Royal Mail Special Delivery. We may send big and bulky items with an alternative next day courier. All Premium orders are fully insured and will be supplied with comprehensive tracking information. 

Orders placed and paid for before 3pm Monday-Thursday should be guaranteed to arrive the next day. Orders placed and paid for after 3pm Thursday up until 10am Saturday should arrive Monday. Orders placed after 10am Saturday and on Sunday should arrive Tuesday. If you miss the 3pm cut off we will attempt to despatch orders placed and paid before 4pm Monday-Friday the same day. 

Bigger, delicate and heavier items such a glassware will need special protective packaging, these orders may take longer for us to prepare and so we can ensure the safe transit of your purchase please allow us extra time to prepare these items. 

Orders over £10         £10.95

Orders £20-£29.99        £9.95

Orders £30-£49.99       £8.95

Orders £50-£74.99        £7.95

Orders £75-£99.99        £6.95

Orders £100-£149.99     £4.95

Orders £150-£199.99        £2.95

Orders over £200        FREE

**PREMIUM SERVICE - DELAYS ARE MINIMAL **

 

Working Days described are Monday - Friday, although when possible orders will be shipped or delivered on Saturdays. Hermes deliveries can take place on Sundays or Public Holidays, Royal Mail do not deliver on Sunday's or public holidays. We may be able to make local deliveries on Sundays when possible. 

Orders placed over Christmas, Easter, New Years or Bank Holiday weekends are not able to be sent out until the day after the holiday (most often Tuesday).

 

Premium SATURDAY Shipping Info & Rates

**UPDATED January 14th 2021** - 2021 ROYAL MAIL PRICE INCREASES

If you require Guaranteed Special Delivery Saturday before 1pm, only select this service if you have missed the 3pm cut off for Thursday and it is before 3pm Friday this could be the service you require. The premium Saturday prices are as follows:

Orders Under £30         £14.95

Orders £30-£49.99       £13.95

Orders £50-£74.99       £12.95

Orders £75-£99.99        £11.95

Orders £100-£149.99    £9.95

Orders Over £150          £4.95

**PREMIUM SATURDAY SERVICE - DELAYS ARE MINIMAL ** 

 

Local Delivery: Info and Rates (Modified 12/11/20)

5 Mile Radius, Free for £40+ Orders, Delivery usually within 48 Hours

If you live within a 5 mile radius from the Erdington store at B236TP and your order is over £20 a separate option of local delivery will be offered at checkout. You can also arrange, order and pay for local Delivery by telephone on 01213737051 during our operating hours.

(Radius is calculated automatically if delivery address is within the local zone)

Our aim is to deliver all local deliveries the same day but we cannot guarantee this all the time so local deliveries should be delivered within 48 hours. We will require your phone number, may ask for a safe place or post smaller packages through the letter box to ensure a contactless delivery. All deliveries we make are packed in plain discreet packaging and all must be pre-paid.

LOCAL DELIVERY (5 Mile Radius) 48 Hour Rates:

£20-£30: £4.99

£30-£40: £2.99

£40+ : FREE

 

PREMIUM NEXT DAY - LOCAL DELIVERY (Up to 15 miles)

Delivery within 48 Hours - Rates are shown in UK Premium Next Day

PREMIUM NEXT DAY Shipping Info for Local Drops: 

Outside the local delivery zone up to 15 miles away we may be able to make a local drop within 48 hours of receiving your order and payment. This might be the same day or the next day. If Premium Next Day Local Delivery is not possible we will despatch your order by Royal Mail Special Next Day Delivery.

PREMIER SHIPPING - LOCAL DELIVERY (Up to 10 miles)

Delivery usually within 72 Hours - Rates are shown in UK Premier Shipping

PREMIER Shipping Info for Local Drops: Outside the local delivery zone up to 10 miles away we may be able to make a local drop within 72 hours of receiving your order and payment. This may be the same day, next day or two days later. If Premier local delivery is not possible we will despatch some orders out by Royal Mail 1st Class, Tracked 48 or Hermes Next Day.

STANDARD SHIPPING - LOCAL DELIVERY (Up to 10 miles)

Delivery within 5 Days - Rates are shown in UK Standard Shipping

STANDARD Shipping Info for Local Drops: Outside the local delivery zone up to 10 miles away we may be able to make a local drop within 5 days of receiving your order and payment. If local delivery is not possible we will despatch some orders out by Hermes Standard Delivery.

 

Europe / EU Shipping Rates:

WE HAVE SUSPENDED ALL INTERNATIONAL SHIPPING OPTIONS

UPDATED: 24/02/2021

Regretfully, Since Jan 1st 2021 shipping goods outside of the UK has been made much more difficult for our Industry as many items we supply will have to be declared at customs. Unfortunately by doing so many of the products we sell including but not limited to Tobacco products, CBD Oils, Sprays, Creams, Vape Liquids, Seeds and Electrical devices are prohibited by many of the economy couriers so will either be returned to us or destroyed in transit.

While we focus on our UK operations if you would like to make an order to be sent to a European country for an item that is not restricted please make an enquiry by email to sales@thejuicyjoint.co.uk and If we can find a shipper that is able to deliver your goods we will provide you with a quotation. Please note international payments are only accepted by bank transfer or by calling the shop to pay with a valid credit / debit card registered to the delivery address.

Telephone: +44(0)1213737051 

Email: sales@thejuicyjoint.co.uk

USA & Canada

WE HAVE SUSPENDED ALL INTERNATIONAL SHIPPING OPTIONS

UPDATED: 24/02/2021

Regretfully, Since Jan 1st 2021 shipping goods outside of the UK has been made much more difficult for our Industry as many items we supply will have to be declared at customs. Unfortunately by doing so many of the products we sell including but not limited to Tobacco products, CBD Oils, Sprays, Creams, Vape Liquids, Seeds and Electrical devices are prohibited by many of the economy couriers so will either be returned to us or destroyed in transit.

While we focus on our UK operations if you would like to make an order to be sent to USA / Canada for an item that is not restricted please make an enquiry by email to sales@thejuicyjoint.co.uk and If we can find a shipper that is able to deliver your goods we will provide you with a quotation. Please note international payments are only accepted by bank transfer or by calling the shop to pay with a valid credit / debit card registered to the delivery address.

Telephone: +44(0)1213737051 

Email: sales@thejuicyjoint.co.uk

Rest of the World

WE HAVE SUSPENDED ALL INTERNATIONAL SHIPPING OPTIONS

UPDATED: 24/02/2021

Regretfully, Since Jan 1st 2021 shipping goods outside of the UK has been made much more difficult for our Industry as many items we supply will have to be declared at customs. Unfortunately by doing so many of the products we sell including but not limited to Tobacco products, CBD Oils, Sprays, Creams, Vape Liquids, Seeds and Electrical devices are prohibited by many of the economy couriers so will either be returned to us or destroyed in transit.

While we focus on our UK operations if you would like to make an order to be sent to the rest of world for an item that is not restricted please make an enquiry by email to sales@thejuicyjoint.co.uk and If we can find a shipper that is able to deliver your goods we will provide you with a quotation. Please note international payments are only accepted by bank transfer or by calling the shop to pay with a valid credit / debit card registered to the delivery address.

Telephone: +44(0)1213737051 

Email: sales@thejuicyjoint.co.uk 

PAYMENTS:

At this time we are only able to accept payment by direct Bank Transfer and Credit or Debit card by making your payment by calling the store directly once you have placed your order. Full instructions will be provided in the checkout process. Please read them carefully, no orders will be shipped before payment is received in full.

For click and collect orders, store pickups and store visits we accept cash, credit or debit cards. Due to the nature of the many of the products we sell such as CBD and souvenir Cannabis seeds we are unable to provide online credit / debit card payments at this time.

Delivery Time Aims

Our aim is for ALL orders to arrive in the stated time. Confirmed Orders must be paid for in full before they can be shipped. Unfortunately we cannot fully 100% guarantee that any orders placed will arrive within our estimated arrival times but we are confident based on current parcel arrival times that this is as accurate measure as we can predict in these extremely unpredictable times.

Safety Measures COVID-19 

(Modified 02/01/21)

Safety remains to be highly valued in these times and we ensure to maintain a high standard of hygiene within our store. On Friday 31st December the store was once again placed into lockdown (Tier 4) and then national lockdown in early Jan 2021 having only re-opened to the public on Dec 2nd with social distancing measures, customer limits, the wearing of masks in line with government guidelines, respecting other shoppers, and those that may be vulnerable. We look forward to be being open again to the public again soon.

Our team is maintaining social distancing measures with customers, hand washing, sanitising and using masks and gloves when required, while answering your enquiries, packing orders, and delivering your goods. Some of our team are also working from home.