Shipping Info & Policy - UPDATED CV-19

All deliveries we make are packed in PLAIN DISCREET packaging.

**UPDATED January 14th 2021** We have had to make some small Delivery Fee price increases to reflect 2021 price increases from Royal Mail, the increased cost of worldwide shipping due to the global pandemic and the increased costs shipping to the EU due to both Brexit and the Pandemic.

Our store in Birmingham, England is currently under national lockdown. This means that we are only open taking phone orders for store pickup, click and collect and all delivery options. Please understand that during a national lockdown mail order demand is considerably higher so delays are possible and likely. We do not know when the situation will change.

 

PREMIUM NEXT DAY DELIVERY

Royal Mail Special Delivery // Next Day Courier Order2kg+

FREE SHIPPING £150+ // Orders Under £150 from £4.95 - £9.95

**Fast, Tracked and Insured up to £500 - Recommended Delivery Service**

Completed & PAID Order deadlines

Before 3pm Monday - Thursday - Delivery by Next Day

After 3pm Thursday, before 10:30am Saturday - Delivery by Monday

Weekends after 10:30am Saturday - Delivery by Tuesday

*No deliveries sent / delivered on Bank Holidays, please allow +1 day

**Please see below for full pricing & info plus Saturday Upgrade Delivery option

 

PREMIER DELIVERY (1-2 Working Days)

Hermes Next Day / Royal Mail 1st Class

FREE SHIPPING £60+ // Orders Under £60 from £1.99 - £5.99

**Fast, Tracked & Covered Delivery Service**

*No deliveries sent / delivered on Bank Holidays, please allow +1 day

**Please see below for full pricing & info

 

STANDARD DELIVERY (2-5 Working Days)

Hermes Standard / Royal Mail 2nd Class

FREE SHIPPING £30+ // Orders Under £30 from £0.99 - £3.99

**Economy, Tracked & Covered Delivery Service**

*No deliveries sent / delivered on Bank Holidays, please allow +1 day

**Please see below for full pricing & info

 

Our aim is for ALL orders to arrive in the stated time. Confirmed Orders must be paid for in full before they can be shipped. Unfortunately we cannot fully 100% guarantee that any orders placed will arrive within our estimated arrival times but we are confident based on current parcel arrival times that this is as accurate picture as we can predict in these extremely unpredictable times.

 

Safety Measures COVID-19 

(Modified 02/01/21)

Safety remains to be highly valued in these times and we ensure to maintain a high standard of hygiene within our store. On Friday 31st December the store was once again placed into lockdown (Tier 4) and then national lockdown in early Jan 2021 having only re-opened to the public on Dec 2nd with social distancing measures, customer limits, the wearing of masks in line with government guidelines, respecting other shoppers, and those that may be vulnerable. We look forward to be being open again to the public again soon.

Our team is maintaining social distancing measures with customers, hand washing, sanitising and using masks and gloves when required, while answering your enquiries, packing orders, and delivering your goods. Some of our team are also working from home.

 

UK SHIPPING INFORMATION & RATES(Modified 14/01/21)

 

Standard Shipping Info and Rates:

Orders purchased with Standard Shipping will be sent by Hermes or Royal Mail 2nd Class signed for, bulkier orders may be sent with an alternative courier. All orders we ship will be supplied with a tracking number and will be covered to their value. Orders placed and paid for before 10:00am Monday - Saturday are likely to arrive one day earlier than orders placed and paid for after this standard delivery cut off time.

Orders Under £10.     £3.99

Orders Under £20.     £2.99

Orders Under £30.     £1.99 (Max)

Orders Over £30.        FREE

**NOTE CV-19 DELAYS ARE POSSIBLE AND CAN TAKE 1+ WEEK**

 

Premier Shipping Info & Rates:

Orders purchased with Premier Upgrade will be sent by Hermes Next Day or Royal Mail 1st Class Recorded Delivery. Orders may also be sent with Royal Mail Click and Drop 24/48 or with an alternative courier.

This is not a guaranteed next day / 48 hour delivery service, orders are usually delivered within 2 working days but delays are possible. Bigger, delicate and heavier items such a glassware / XXL trays will need special protective packaging, these orders may take longer for us to prepare and so we can ensure the safe transit of your purchase please allow us extra time to prepare these items.

Orders Under £10.      £5.99

Orders Under £20.      £4.99

Orders Under £30.      £3.99

Orders Under £40.      £2.99

Orders Under £60.      £1.99

Orders Over £60.        FREE

**NOTE CV-19 DELAYS ARE POSSIBLE & CAN TAKE LONGER THAN STATED**

 

**UPDATED January 14th 2021** - 2021 ROYAL MAIL PRICE INCREASES

PREMIUM NEXT DAY Shipping Info & Rates:

***Recommended Service for FASTEST DELIVERY***

Premium Next Day are generally sent Royal Mail Special Delivery. We may send big and bulky items with Tracked 24 or an alternative next day courier. All Premium orders are fully insured and will be supplied with comprehensive tracking information. 

Orders placed and paid for before 3pm Monday-Thursday should arrive the next day. Orders placed and paid for after 3pm Thursday up until 10am Saturday should arrive Monday. Orders placed after 10am Saturday and on Sunday should arrive Tuesday. Bigger, delicate and heavier items such a glassware / XXL trays will need special protective packaging, these orders may take longer for us to prepare and so we can ensure the safe transit of your purchase please allow us extra time to prepare these items. Orders placed over Christmas, Easter, New Years or Bank Holiday weekends are not able to be sent out until the day after the holiday (most often Tuesday).

Orders Under £30         £9.95

Orders £30-£49.99       £8.95

Orders £50-£74.99        £7.95

Orders £75-£99.99        £6.95

Orders £100-£149.99     £4.95

Orders Over £150          FREE

**PREMIUM SERVICE - DELAYS ARE MINIMAL **

 

Working Days described are Monday - Friday, although when possible orders will be shipped or delivered on Saturdays. Hermes deliveries can take place on Sundays or Public Holidays, Royal Mail do not deliver on Sunday's or public holidays. We may be able to make local deliveries on Sundays when possible.

 

**UPDATED January 14th 2021** - 2021 ROYAL MAIL PRICE INCREASES

Premium SATURDAY Shipping Info & Rates

If you require Guaranteed Special Delivery Saturday before 1pm, only select this service if you have missed the 3pm cut off for Thursday and it is before 3pm Friday this could be the service you require. The premium Saturday prices are as follows:

Orders Under £30         £14.95

Orders £30-£49.99       £13.95

Orders £50-£74.99       £12.95

Orders £75-£99.99        £11.95

Orders £100-£149.99    £9.95

Orders Over £150          £4.95

**PREMIUM SATURDAY SERVICE - DELAYS ARE MININAL ** 

 

Local Delivery: Info and Rates (Modified 12/11/20)

5 Mile Radius, Free for £40+ Orders, Delivery usually within 48 Hours

If you live within a 5 mile radius from the Erdington store at B236TP a separate option of local delivery will be offered at checkout. You can also arrange, order and pay for local Delivery by phone on 01213737051 during our operating hours.

(Radius is calculated automatically if delivery address is within the local zone)

Our aim is to delivery all local deliveries the same day but we cannot guarantee this all the time so local delivery is currently within 48 hours. We will require your phone number, may ask for a safe place or post smaller packages through the letter box to ensure a contactless delivery. All deliveries we make are packed in plain discreet packaging and all must be must be pre-paid.

Local Delivery (5 Mile Radius) 48 Hour Rates:

£20-£30: £4.99

£30-£40: £2.99

£40+ : FREE

 

PREMIUM NEXT DAY : LOCAL DELIVERY (Up to 15 miles)

Delivery within 48 Hours - Rates are shown in UK Premium Next Day

PREMIUM NEXT DAY Shipping Info for Local Drops: Outside the local delivery zone up to 15 miles away we may be able to make a local drop within 48 hours of receiving your order and payment. This may be the same day or next day. If Premium Next Day Local Delivery is not feasible we will despatch orders out by Royal Mail Special Delivery. Orders placed after 3pm Thursday before 9am Saturday may not arrive until Monday, orders placed after 9am Saturday and Sunday may not arrive until Tuesday.

 

PREMIER SHIPPING : LOCAL DELIVERY (Up to 10 miles)

Delivery usually within 72 Hours - Rates are shown in UK Premier Shipping

PREMIER Shipping Info for Local Drops: Outside the local delivery zone up to 10 miles away we may be able to make a local drop within 72 hours of receiving your order and payment. This may be the same day, next day or two days later. If Premier local delivery is not feasible we will despatch some orders out by Royal Mail 1st Class, Tracked 48 or Hermes Next Day.

STANDARD SHIPPING: LOCAL DELIVERY (Up to 10 miles)

Delivery within 5 Days - Rates are shown in UK Standard Shipping

STANDARD Shipping Info for Local Drops: Outside the local delivery zone up to 10 miles away we may be able to make a local drop within 5 days of receiving your order and payment. If local delivery is not feasible we will despatch some orders out by Hermes Standard Delivery.

 

 

Europe / EU Shipping Rates:

**UPDATED January 14th 2021** - Price Increase due to Pandemic & Brexit

Standard Europe Shipping (3-10 Days - Delays Possible)                      £9.99

Tracked & Insured Europe  (3-10 Days - Delays Possible) 

Orders less than £40     £14.99

Orders £40-£59.99         £12.99

Orders £60-£99.99         £9.99

Orders £100-£149.99      £4.99

Orders £150+                   FREE

Express Europe Tracked and Insured (Orders £30+ 1-5 Days)            £29.99

 

Shipping Costs Worldwide:

USA & Canada

**UPDATED January 14th 2021** - Price Increase due to Global Pandemic

World Tracked & Insured (5-28 Days + Expect Long Delays)

Orders up to £100                                  £29.99

Orders £100 - £199.99                           £24.99

Orders £200+                                         £19.99

Any Glassware Order                             £49.99

 

Rest of the World 

**UPDATED January 14th 2021** - Price Increase due to Global Pandemic

World Tracked & Insured (5-25 Days + Possible Long Delays)

Orders up to £100                                  £39.99

Orders £100 - £199.99                           £34.99

Orders £200+                                         £29.99

Any Glassware Order                             £79.99

 

PAYMENTS:

At this time we are only able to accept payment by direct Bank Transfer, International Bank Transfer or with a Credit or Debit card by making your payment by calling the store directly once you have placed your order. Full instructions will be provided in the checkout process. Please read them carefully, no orders will be shipped before payment is received in full.

For click and collect orders, store pickups and store visits we accept cash, credit or debit cards. Due to the nature of the many of the products we sell such as CBD and souvenir Cannabis seeds we are unable to provide online credit / debit card payments at this time.