Shipping Info & Policy - UPDATED CV-19

Safety COVID-19:

Safety is highly valued in these pressing times and we ensure this at our store, currently operating as a delivery centre for online and telephone orders. Our team is maintaining the advised distancing in the workplace, regular washing of hands, hand sanitising and using masks and gloves when required. While answering our customer enquiries, packing and delivering your orders. Some of our team are also continuing to work from home.

Same Day Local Delivery: Birmingham 10 miles from the store:

INTRODUCED AS A SPECIAL SERVICE DURING UK CV-19 LOCKDOWN

We are offering a Same Day Local CONTACTLESS Delivery service to comply with government guidelines, help protect the NHS and take the strain off essential workers at Royal Mail and Courier services that are overworked, experiencing staff shortages and are inundated with deliveries during the Coronavirus (COVID-19) pandemic. We require pre-payment for this service by Bank Transfer or Card Payment by telephone. We are discouraging Cash payments.

Our aim is order before 4:20pm and get your order the same day! So far we are providing a 100% track record on this service, however we cannot guarantee we can fulfil all orders so we appreciate you ordering earlier in the day to maximise the safety and accuracy of this service. If it happens an item is unavailable we will contact you before delivery is made to arrange a possible alternative item or a delivery at a later date. Same Day Deliveries are currently being made between 2pm-8pm depending on the delivery location and route we take. We will require your phone number, we will ask for a safe place or post through your letter box to ensure a contactless delivery.

Local Delivery Rates:

SAME DAY B23/B24 Postcodes or delivery locations within 2 miles from the store. Order before 4:20pm for Same Day Delivery!

MINIMUM ORDER: £4.20

ORDERS £15+                                     FREE

ORDERS £12-£14.99                          £0.99

ORDERS £8-£11.99                       £1.99

ORDERS £4.20-£7.99           £2.99

SAME DAY Birmingham Postcodes or delivery locations within 10 miles from the store. 

Order before 4:20pm for Same Day Delivery!

MINIMUM ORDER: £4.20

ORDERS £20+                                   FREE

ORDERS £17-£19.99                         £1.99

ORDERS £15-£16.99                          £2.99

ORDERS £12-£14.99                         £3.99

ORDERS £4.20-£11.99                        £4.99

Want a local Delivery +10 miles from the store?

It is possible to get a local delivery 10+ Miles from the store up to 20 Miles away....but we cannot guarantee SAME DAY and in some cases it may make more sense for us to ship your order with Royal Mail Special Delivery.

Select PREMIUM NEXT DAY SHIPPING at checkout (These rates are shown below and cost less with bigger orders).

If it makes sense and we can find a delivery slot for us to personally deliver to your address instead of using Royal Mail Special Delivery, we will do this within 72 hours of your order being placed. If you insist on us making the delivery yourself please write this in the order comments.

UK Shipping Info:

Orders purchased with Standard Shipping will be sent by Royal Mail 2nd Class signed for Delivery, or Hermes and bulkier orders may be sent with Parcel Force or with an alternative courier. All orders we ship will be supplied with a tracking number and be fully insured. UK Orders placed before 1pm should be posted same day with Standard Shipping should arrive with you within 2-5 working days.

Standard Shipping Rates:

Orders Under £20         £2.99

Orders Over £20             FREE

****NOTE DELAYS MAY BE POSSIBLE DURING CV-19***

Orders purchased with Premier Shipping will be sent by Royal Mail 1st Class Recorded Delivery and larger orders may be sent with Parcel Force 24 / 48 or with an alternative courier. All orders we ship will be supplied with a tracking number and be fully insured. UK Orders placed before 1pm should be posted same day with Premier Shipping should arrive with you within 1-2 working days.

Orders Under £20         £4.99

Orders £20-£34.99       £3.99

Orders £25-£49.99       £2.99

Orders Over £50            FREE

***NOTE DELAYS MAY BE POSSIBLE DURING CV-19***

Orders purchased with Premium Next Day will be sent by Royal Mail Special Delivery and larger orders may be sent with Parcel Force 24 or with an alternative courier. All orders we ship will be supplied with a tracking number and be fully insured. UK Orders placed before 11:30am Monday - Friday with Premium Next Day shipping are guaranteed to arrive the next working day providing all items are in stock. Orders placed after 11:30am but before 3pm on a working day may still be able to be shipped out with next day delivery but are not guaranteed.

Orders Under £20         £8.50

Orders £20-£34.99       £7.50

Orders £25-£49.99       £5.50

Orders £50-£99.99       £3.50

Orders Over £100           FREE

^^Recommended Service for FASTEST DELIVERY^^**NOTE DELAYS MAY BE POSSIBLE DURING CV-19***

Working Days described are Monday - Friday, although when possible orders will be shipped or delivered on Saturdays. No UK deliveries will be made on Sundays or Public Holidays and these do not count as delivery days

 

 

Europe Shipping Rates:

Standard Europe Shipping (3-10 Days)     Up to 2 kg                      £5.99

Tracked & Insured Europe (3-10 Days)      Up to 2 kg                      £11.99

Express Europe Insured (1-5 Days)           Up to 25 kg                      £19.99

 

Standard Europe Over £99 (3-10 Days)   Over £99.00                     Free

Europe Tracked & Insured Orders Over £175 (3-10 Days)
£175.00 and up                                                                                           Free

 

Shipping Costs Worldwide:

World Tracked & Insured (5-25 Days)               Up to 2 kg               £14.99

World Tracked & Insured Heavy (5-25 Days)     2 - 25 kg               £49.99